Location: Kent, WA, USA

Submission:

If you are interested in this position, please email your resume to: careers@clarisonic.com

About the Job

DUTIES AND RESPONSIBILITIES

The job requires good analytical skills as well as evaluative judgment based on the analysis of factual and qualitative information in complicated or novel situations. ‘Multiple sources of information’ refers to a diverse range of internal and external sources such as procedures and practices (in other areas, teams, companies, etc). The complexity implied at this level of problem solving relates to the ability to filter, prioritize, analyze and validate potentially complex and dynamic material.

• Plan, direct and manage customer service activities and programs to meet service level goals, customer satisfaction expectations and the overall needs of the business as they relate to the customer service function
• Review current structures, systems and processes and make necessary changes to optimize customer service operations.
• Influence other departments, functions and stakeholders to eliminate barriers to the achievement of the service level goal and other customer service-related goals.
• Establish KPIs to monitor Department performance and make enhancement changes as necessary
• Develop and maintain strong business relationships with retailers and obtain a clear understanding of their expectations by conducting regular customer visits.
• Develop and retain a strong team by providing ongoing feedback, mentoring and leadership.

QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain Management, or other related discipline.
• Minimum 7-10 years related experience in a consumer products customer service function.
• Minimum 4 years experience managing a customer service department.
• Ability to build and maintain strong working relationships both internally and with external customers is necessary.
• Team oriented individual, with strong leadership abilities and proven experience as a team leader.
• Excellent organizational skills and ability to handle multiple / concurrent tasks.
• Strong analytical skills, with ability to clearly and concisely relate financial implications of costing options.
• Well-developed communication skills (verbal and written), with strong interpersonal skills and ability to deal effectively with all levels of Management.
• Strong systems orientation; working knowledge of SAP a plus.
• Ability to effectively influence and work across functions for successful execution of key initiatives.
• Department Store and higher end luxury experience preferred.