Location: Redmond, WA, USA

Submission:

If you are interested in this position, please email your resume to: careers@clarisonic.com

About the Job

The Fraud Analyst performs analysis of high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card use. Responsibilities include: With no supervision or direction, determine if transactions are fraudulent and should be canceled; are not fraudulent and should be processed; or, are unverifiable in which case the data must be analyzed and the transaction either canceled or processed. Manage numerous real-time queues and reports containing high-risk transactions from all points of sale world-wide.

DUTIES AND RESPONSIBILITIES

• Monitors numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio
• Independently determines if transactions are fraudulent and should be canceled and refunded, are legitimate and should be processed and fulfilled
• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
• Contacts and effectively communicates with customers and banks via multiple channels (phone, email, fax) to validate information and confirm authorizations for purchase; and with suppliers to cancel purchases
• Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements
• Maintains or exceeds established standards for customer service, and resolves complex issues with little or no supervision or direction
• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner
• Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
• Modifies and executes standard SQL database queries to retrieve and analyze data. Uses acquired data to perform link-analysis and produce standardized reports
• Effectively identifies strong indicators through analysis for addition to our fraud systems
• Assists in identification and escalation of bugs, fraud data/weight abnormalities and technical problems
• Maintains or exceeds required performance standards
• May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud
• Performs special projects in a timely manner, as requested.

QUALIFICATIONS

• BA strongly preferred
• Developed and demonstrated customer service, organizational, and analytical skills
• Spanish and/or Asian Language (Mandarin Chinese, Japanese) skills are a plus
• Requires outstanding interpersonal and communication skills.
• Ability to communicate effectively with peers as well as management
• Confidence in making instinctual decisions with little or no supervision
• Abide strictly by the company data protection policies safe guarding confidential and personal information
• Maintain professionalism at all times while on company premises and/or while representing company
• Enjoys working in fast-paced and rapidly changing environment.
• Flexibility to adapt and able to manage multiple assignments while working independently
• Strong internet research, Microsoft Office, and overall PC skills required
• SQL experience preferred
• Experience in fraud, collections, or the beauty industry a plus
• Successful completion of a company-prescribed background check.