Location: Redmond, WA, USA

Submission:

If you are interested in this position, please email your resume to: careers@clarisonic.com

About the Job

DUTIES AND RESPONSIBILITIES

• Develop state of the art Gold standard customer sales and service department to take Clarisonic to the next level of organization and sales
• Work with all departments to streamline processes in order to maximize sales and service productivity
• Meet and exceed revenue and service target
• Recruit, train and develop best in class staff department to support revenue and service goals and marketing strategies 
• Direct, manage and implement successful telesales program focused on phone interaction through the entire sales cycle
• Oversee call center, order entry and service activities to maximize customer satisfaction and maintaining/improving departmental efficiency
• Track and measure sales, call, and service activity, providing periodic reports of and recommendations to management
• Establish service standards and processes to track measure and reports on departmental activities, sales and service results
• Develop and enhance processes for capturing, tracking, storing and reporting on various customer, leads, targets, etc. 
• Develop and manage the annual call center and sales operations operating plans and budgets
• Consistently demonstrate creativity, flexibility and good judgment in conducting all departmental activities

QUALIFICATIONS

• Bachelor’s degree in sales or marketing discipline
• Demonstrated success in managing inside sales department
• Minimum 5 -7 year’s sales and service management experience 
• History of growth with inside sales and service departments
• Proven track record of successfully meeting and/or exceeding sales and margin goals 
• Interest in the challenge, excitement, and responsibility of a fast pace, growth environment
• Excellent written, verbal and interpersonal communication skills
• Must be self-starter, self-motivated, solution-orientated with strong negotiation and entrepreneurial characteristics
• Must be organized and able to effectively manage multiple requests/projects simultaneously with minimal supervision
• Demonstrated ability to work effectively with multiple departments and organization levels to meet company objectives
• Ability and desire to work in a high demanding, team environment