Support Center

We have a variety of self-service options for quick answers to your questions. If those don’t address your question, we’d love to hear from you.

1-888-525-2747

1-888-525-2747 Email us FAQs
Clarisonic's Response to COVID-19

Clarisonic's top priority is the health and well-being of our customers, employees and partners. We understand that our customers are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the outbreak closely and are taking ongoing actions to keep everyone safe.


Warehousing & Packaging: Following state and local guidance, we’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.


Personalization Services: It is already standard operating procedure for team members completing value-add services such as gifting, labeling or engraving to use protective gloves. We will continue to evaluate these processes as new information is provided. At this time, engraving is temporarily unavailable.


3rd Party Delivery: We’re working closely with our shipping partners who are following guidance from the World Health Organization and are conducting detailed employee awareness campaigns about COVID-19 to stay safe and prevent further spread.


Product Safety: All Clarisonic products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination. We understand that these are uncertain times and hope you can take comfort knowing that we are doing everything we can to keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.



Customer Service Delays:

As we address the increased needs of our customers, via phone, chat and email, please expect to experience delayed responses and longer than usual wait times.



Shipping Delays:

The health and safety of our customers and employees is important to us. We have implemented safety measures to protect against COVID-19, as a result, your order may experience processing & shipping delays as we work cautiously to prepare your order.

We are not currently offering expedited shipping. All orders will ship free via UPS Ground service.



Returns Processing:

Important Notice: We have modified our Returns processing time.

Due to recent concerns related to COVID-19, extra precautions are being taken to keep our warehouse personnel safe. Per communication on the CDC website, it is currently believed that coronavirus can live up to 24 hours on corrugate and three (3) days on plastics and stainless steel, therefore, we are implementing a three (3) day quarantine of all returned packages. We are still accepting returns, but please expect a delay in processing your return refund while we implement these extra precautions to protect our staff.



Your Clarisonic Family

Hours of Operation

As we address the increased needs of our customers, via phone and email, please expect to experience delayed responses and longer than usual wait times.
 

Contact Us by Email

support@support.clarisonic.com

press@support.clarisonic.com


Contact Us by Phone

1-888-525-2747

1-888-525-2747

Monday through Friday,

9:00 a.m. - 8:00 p.m. Eastern